Key Responsibilities
Acoustic Auditing: Perform deep-dive listening audits on audio recordings to ensure clarity, tone, and adherence to specific protocols.
Linguistic Analysis: Evaluate audio for nuances in both Hindi and English, ensuring translations are culturally accurate and grammatically correct.
Data & Pattern Analysis: Identify recurring trends or anomalies in audio data. Use these patterns to suggest improvements in processes or automated systems.
Reporting: Create detailed reports on audit findings, grading performance based on predefined KPIs (Key Performance Indicators).
Quality Calibration: Participate in calibration sessions to ensure auditing standards remain consistent across the team.
Required Skills & Qualifications
- Language Proficiency: Must be bilingual with high-level proficiency in written and spoken Hindi and English. Ability to understand various accents and dialects is a plus.
- Analytical Mindset: Strong ability to synthesize raw audio data into structured feedback and recognize patterns that others might miss.
- Technical Literacy: Proficiency in Microsoft Excel or Google Sheets for data logging and basic trend analysis.
- Focus & Precision: Exceptional active listening skills and the ability to maintain high concentration during repetitive tasks.
- Communication: Ability to explain complex linguistic or acoustic errors clearly to stakeholders.
Preferred Experience
- Previous experience in Quality Auditing, Content Moderation, or Transcription.
- Experience with acoustic analysis software or CRM tools.
- A background in Linguistics, Communications, or Data Analytics.
Skills:- Fresher and Internship
