Job Title: Rostering Coordinator (EdTech Support)
Experience: 12 Years
Shift: 6:30 PM 3:30 AM IST
Job Summary
We are looking for a Rostering Coordinator to support EdTech platforms by managing and maintaining student, teacher, and class data. The role involves handling large datasets, supporting rostering integrations, and coordinating with global education teams to ensure accurate and timely data sync between school systems and learning platforms.
Key Responsibilities
- Manage and maintain student, teacher, class, and enrollment data
- Handle high-volume data using Excel and CSV files
- Support rostering integrations using Clever, Edlink, OneRoster
- Troubleshoot data issues like missing records, incorrect mappings, or sync failures
- Coordinate with global (US/UK) stakeholders and school districts
- Track and resolve issues using Salesforce or CRM/ticketing tools
- Ensure data accuracy, compliance, and smooth onboarding of institutions
- Provide operational and technical support to EdTech platforms
Must-Have Skills
- 12 years of experience in EdTech / SaaS / Data Operations / Support
- Advanced Excel skills (Pivot tables, VLOOKUP/XLOOKUP, data validation)
- Experience handling large datasets / CSV files
- Hands-on exposure to Clever, Edlink, OneRoster, or SIS platforms
- Experience with Salesforce or any CRM / ticketing tool
- Strong written and verbal communication skills
- Experience working with global teams or night shift support
Good-to-Have Skills
- Understanding of OneRoster (CSV or API-based integrations)
- Exposure to SIS platforms (PowerSchool, Infinite Campus, Skyward, etc.)
- Basic awareness of FERPA, SOC 2, GDPR
- Experience in EdTech implementations or onboarding
- Familiarity with data automation or validation tools
Ideal Candidate Background
- EdTech Support / Implementation Support
- SIS or School Data Operations
- SaaS Technical or Product Support (data-heavy)
- Operations Analyst with strong Excel skills
