Data Center Technician

• Responsible foreffective delivery of technical support and installations. This will include break-fixtasks, includes hardware,network, cabling and rack deployments, site planning,problem escalation and managing installationsin an Oracle Cloud Infrastructure (OCI) datacenter.

• Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of

• technician activities in accordance with internal polices and service level agreements.

• Provide24x7site coverage forOracle OCI datacentersites and be part of Shift ROTA's to cover 24x7

• Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.

• Supports day to day hardwaremaintenance and readily implementsrepairs for known failure modes inservers and network equipment.

• Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

• Basic knowledge of datacenter design, including electrical and cooling plant & operations

• Ability to work independently and as partof a team, evaluating issues and taking appropriate actions to resolve them.

• Solidknowledge of datacenter design, including electrical and cooling plant & operation

• Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.

• Prioritizes work based on severity,identifies and provides remediationfeedback in defined processes.

• Good level of spokenEnglish language is required.

Career Level - IC1