- Posted 3 months ago
- Over 50 applicants have applied
Job Description
Responsible foreffective delivery of technical support and installations. This will include break-fixtasks, includes hardware,network, cabling and rack deployments, site planning,problem escalation and managing installationsin an Oracle Cloud Infrastructure (OCI) datacenter.
Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
technician activities in accordance with internal polices and service level agreements.
Provide24x7site coverage forOracle OCI datacentersites and be part of Shift ROTA's to cover 24x7
Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.
Supports day to day hardwaremaintenance and readily implementsrepairs for known failure modes inservers and network equipment.
Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
Basic knowledge of datacenter design, including electrical and cooling plant & operations
Ability to work independently and as partof a team, evaluating issues and taking appropriate actions to resolve them.
Solidknowledge of datacenter design, including electrical and cooling plant & operation
Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
Prioritizes work based on severity,identifies and provides remediationfeedback in defined processes.
Good level of spokenEnglish language is required.
Career Level - IC1
More Info
Key Skills
cooling plant operations
datacenter design
problem escalation
network fundamentals
rack deployments
About Company
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.