Data Center Technician

• Develop a transformation roadmap and knowledge base for a consolidated Network Operations Center (NOC) and Service Desk
• Conduct gap analysis and create a maturity roadmap to establish world-class Service Desk capabilities
• Design strategies to improve customer experience management in data center operations
• Build and optimize processes for Technology sector departments, including OLAs, WLAs, and cross-functional processes
• Develop an Operations Maturity roadmap focused on achieving customer-centric certifications such as ISO
• Establish and implement a Quality Assurance function within the data center operations
• Perform gap analysis and recommend improvements, including automation, to enhance service excellence, operational efficiency, and resilience
• Provide methodology, CVs, and case studies during proposal creation to support project delivery
• Deliver scope of work including best practices, SME support, and benchmarking data for data center operations

Skills:

• Data center strategy and operations
• Service and quality assurance
• Data center NOC and Service Desk operations
• Customer experience management within data centers
• Knowledge of data center best practices