Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a Data Centre Operations Lead in Mumbai to support our client, a top global investment bank. The candidate should have background in Python programming / automation to be able to support automation efforts in streamlining and improving operations.
Responsibilities:
Support and Manage APAC DCS Operations team:
- Support Change and Incident Routines
- Provide Access Reviews and Controls
- Drive deliverable and SLA with Managed Service entities
- Routine visits to the data hall
Monitoring hosting locations facilities
- Review monthly Colo vendor reports.
- Performance scorecard review for EVM for high-rise and enterprise critical facilities
- Annual review of Vendor Level Risk Assessment (VLRA) with EVM
- Coordinate facility's critical events, eg Loss of Utility Test (LOUT)
BCP:
- Review and update annual BIA, BRP, TRP and TPI documentations.
- BRP team's co-ordinations
- BRP update and submission.
Audits and Assessments:
- Support internal, external and regulatory audits data collection and reviews.
- Annual Facility Risk Assessment (FRA) review
Automation:
- Needs to know python to support some of the existing automation
- Improve operations by developing new automation
Requirements:
- At least5 years of relevantData Centre Operations Experience
- Minimum 1-2 years of leadership experience managing Data Centre Operations Team
- Good knowledge of data centre facilities (power, cooling, access controls, utilities, etc)
- Possess background / past experience in Python programming or automation
- Experience with vendor management, SLA tracking, and compliance reviews
- Past Data Centre experience in the financial / banking domain will be an advantage but not necessary
