Data Automation and CRM Specialist

Operations Executive – Job Description

Location: Janakpuri, Delhi

Work Mode: Hybrid

Salary: ₹20,000 – ₹30,000 per month

Experience: 1–2 years preferred

Role Overview

We are looking for an Operations Executive who can manage basic CRM updates, lead tracking, daily coordination, and simple automation support.

The person should be organized, quick with follow-ups, and comfortable using Google Sheets, CRM tools, and WhatsApp/email automation platforms.

Key Responsibilities

* Update leads and customer details in CRM

* Track lead status, follow-ups, and payment updates

* Maintain daily Google Sheets and trackers

* Coordinate with sales and marketing teams for basic updates

* Check if WhatsApp/email reminders and automation messages are going on time

* Share campaign links, payment links, PDFs, and class/webinar details with the team

* Help manage webinar/class reminders and student communication

* Prepare simple daily reports

* Escalate issues to the reporting manager when needed

Required Skills

* Basic CRM knowledge

* Basic understanding of WhatsApp/email automation

* Good Google Sheets/Excel skills

* Good follow-up and coordination skills

* Basic communication skills in Hindi and English

* Detail-oriented and responsible

* Able to work on hybrid mode

Tools Knowledge Preferred

Any experience with tools like:

* Zoho CRM

* LeadSquared

* HubSpot

* Interakt

* AiSensy

* WATI

* Google Sheets

* WhatsApp Business

Candidate Requirements

* 1–2 years of experience in operations, CRM, or sales coordination

* Should know how to update CRM and maintain trackers

* Should be comfortable with basic automation checking

* Must be available for in-office work in Janakpuri

Hiring Note:

• We need someone who can keep daily operations organized, update CRM properly, and ensure basic campaign/class coordination happens on time.