About Us
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We're a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
Opportunity
We're looking for a hands-on Data Analytics Consultant to build and scale our core business analytics. This is a high-impact role working closely with founders and leadership to drive visibility into key SaaS metrics and enable data-driven decision-making. You'll be expected to operate independently and start delivering value from the get-go
What Will You Be Working On
- Build dashboards for key metrics like ARR, MRR, Net Expansion, CAC, and ROI
- Create forecasting models for revenue and growth
- Write SQL queries to extract and analyze data
- Design leadership-level dashboards and generate actionable insights
- Work with tools like Stripe and HubSpot for business analytics
What We Are Looking For
- 3–4 years of experience in data analytics, preferably in SaaS
- Strong SQL skills (non-negotiable)
- Experience building dashboards for SaaS companies
- Good understanding of SaaS metrics (ARR, MRR, CAC, LTV, churn, etc.)
- Strong analytical thinking and number sense
- Ability to work independently and communicate insights clearly
