Data & Analytics Data Platform Lead

Key Responsibilities

Data Platform Operations & Administration

. Lead the day-to-day operations, support, and administration of Data & Analytics platforms.

. Ensure platform stability, availability, performance, and operational excellence across supported environments.

. Monitor platform health and proactively identify, troubleshoot, and resolve issues.

. Establish and maintain operational procedures, standards, and documentation.

. Coordinate platform support activities across internal teams and external vendors.

. Develop and maintain operational roadmaps to improve platform reliability and supportability.

Platform & Application Administration

. Provide system administration and platform management for:

o Teradata

o Oracle Databases

o Oracle Business Intelligence Applications (OBIA)

o SAP Business Objects

o Microsoft Power BI

o Tableau

o SAS

o Informatica PowerCenter

o Informatica MDM

o Other Data & Analytics applications and tools

. Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities.

. Administer platform security in accordance with organizational standards and regulatory requirements.

. Coordinate software licensing, environment management, and vendor support engagements.

. Support capacity planning and performance optimization initiatives.

Database Administration

. Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads.

. Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities.

. Partner with database administrators and infrastructure teams to ensure optimal database performance and availability.

. Support data platform reliability, scalability, and business continuity objectives.

Upgrade & Release Management

. Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations.

. Evaluate platform releases and assess impacts to existing integrations, reports, and users.

. Coordinate testing, deployment, and validation activities across multiple environments.

. Ensure successful transition of changes into production environments with minimal business disruption.

. Maintain platform currency in alignment with vendor support requirements.

Incident, Problem & Service Request Management

. Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets.

. Prioritize workload based on business impact, severity, and service-level agreements (SLAs).

. Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues.

. Lead root-cause analysis and implement corrective actions for recurring incidents.

. Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes.

Vendor & Stakeholder Management

. Serve as the primary operational contact for platform vendors and support providers.

. Manage vendor escalations and support cases through resolution.

. Partner with Data & Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs.

. Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders.

Governance, Compliance & Continuous Improvement

. Ensure platforms comply with established security, governance, audit, and operational standards.

. Maintain accurate system inventories, architecture documentation, and operational procedures.

. Identify opportunities to automate administrative tasks and improve operational efficiency.

. Implement best practices for monitoring, maintenance, performance management, and platform support.

. Support disaster recovery planning, testing, and operational readiness activities.

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Qualifications Education

. Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.

. Equivalent combination of education and experience may be considered.

. Master's degree preferred.

Experience

. 7+ years of experience supporting enterprise Data & Analytics platforms, databases, or business intelligence environments.

. 3+ years of experience leading platform operations, system administration, or technical support teams.

. Experience managing enterprise application upgrades, system maintenance, and production support activities.

. Experience supporting large-scale data and analytics environments with multiple integrated platforms.

Technical Skills

. Strong experience administering and supporting:

o Teradata

o Oracle Databases

o Oracle Business Intelligence Applications (OBIA)

o SAP Business Objects

o Microsoft Power BI

o Tableau

o SAS

o Informatica PowerCenter

o Informatica MDM

. Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring.

. Experience with incident, problem, and change management processes.

. Experience using ServiceNow or comparable IT Service Management (ITSM) platforms.

. Understanding of platform security, authentication, authorization, and access management.

. Familiarity with enterprise batch processing, scheduling, and operational support functions.

Leadership & Professional Skills

. Strong operational leadership and service management skills.

. Excellent troubleshooting and problem-solving abilities.

. Ability to manage multiple priorities in a fast-paced production environment.

. Strong verbal and written communication skills.

. Proven ability to build relationships across technical and business teams.

. Strong organizational, planning, and execution capabilities.

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Preferred Qualifications

. Experience supporting highly regulated enterprise environments.

. ITIL Foundation or related IT Service Management certification.

. Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies.

. Experience leading platform modernization and operational improvement initiatives.

. Experience with high-availability and disaster recovery environments.