- Translate Business Problems:Translate a business problem into a computer and statistical problem
- Data Management:Identify, evaluate, recover, and prepare the data Evaluate and guarantee the quality and relevance of the models used
- End-to-End Analysis:Conduct end-to-end analysis, communicating findings and developing recommendations for actions, optimization, and value creation
- Implement Computer Tools:Implement computer tools, techniques, and statistical methods to efficiently organize, synthesize, and translate data Extract customer knowledge or domains for business value creation
- Report Formatting:Develop clear, concise, and impactful reports to communicate results to stakeholders
- Industrialization of Deliverables:Propose and industrialize the development of recurrent deliverables, ensuring efficiency and repeatability in analyses
- Interdisciplinary Collaboration:Collaborate with various s to understand their data needs and propose tailored solutions
- Development of KPIs:Design and monitor key performance indicators to assess the effectiveness of strategic initiatives
- Continuous Improvement:Identify and propose improvements to data collection and analysis processes to optimize overall performance
- Integration of Value:Integrate the value generated into our processes and the evolution of the information systems domain
- Optimize Data Use:Optimize the use of data in compliance with the legal and regulatory context
- Data Evolution:Manage evolutions on data deposits and data enrichment for new levers of value creation
- Coordination of Exchanges:Facilitate discussions between operational managers and tool managers to ensure smooth implementation of tools
- Management of Tooling Projects:Oversee the generalization and industrialization of tooling projects, ensuring alignment with operational needs
Required Skills:
- Data Analysis Expertise:Proficiency in analysis tools (Excel, SQL, Python, R)
- Visualization Skills:Experience with visualization tools (Tableau, Power BI, Elastic ELK)
- Critical Analysis:Ability to interpret complex data and formulate relevant conclusions
- Effective Communication:Excellent written and oral communication skills, capable of conveying technical information to diverse audiences
- Proactive Problem Solving:Ability to identify issues and develop data-driven solutions
- Understanding of ITIL Processes:Strong knowledge of ITIL processes and the ability to apply them effectively
- Interpersonal Skills:Excellent ability to interact with users and stakeholders
- Project Management:Proven experience in managing projects related to operational tooling
- User-Oriented Approach:Ability to listen and incorporate user feedback to improve tools
Qualifications:
- Degree in statistics, computer science, or a related field
- 2 to 5 years of experience as a Data Analyst or in a similar role
- Experience in the telecommunications and IT sector is a plus
Global Delivery Operations
