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Data Analyst-Claim Processing
ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow 226010, India
Telephone: 915.130.3150
Email: [Confidential Information]
Employment Type: Full-Time
Experience: Minimum 1+ year
Work Mode: Remote Opportunity
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Role Summary
ARDEM is looking for a Claim Processing Executive responsible for reviewing, validating, and processing logistics claims while ensuring accuracy, adherence to SOPs, and timely completion of tasks. The role requires strong analytical skills, attention to detail, and the ability to manage claim documentation and client communications efficiently.
Key Responsibilities
- Review, validate, and process logistics claims including freight, damage, shortage, and delay claims
- Verify and authenticate supporting documents such as Bill of Lading (BOL), Proof of Delivery (POD), invoices, and shipment records
- Manage and monitor client inbox: sort incoming emails, identify priority cases, and assign tasks to respective team members
- Ensure all claims are processed in accordance with defined SOPs and client-specific guidelines
- Maintain accuracy levels and consistently meet daily productivity and TAT targets
- Coordinate with internal operations teams, carriers, and client SPOCs for clarifications and issue resolution
- Update claim status in internal systems and ensure proper documentation at every stage
- Identify discrepancies, flag exceptions proactively, and escalate issues within defined timelines
Essential Skills & Requirements
- Strong analytical ability with a high degree of attention to detail
- Good written and verbal communication skills in English
- Ability to efficiently manage client inbox and email workflows with strong prioritization
- Proficiency in MS Excel and MS Office Suite
- Ability to work in rotational shifts if required
- Strong organizational skills with the ability to handle multiple tasks simultaneously
- Ability to meet defined TAT and daily productivity targets consistently
Preferred Qualifications & Experience
- 1 to 3 years of experience in logistics, freight audit, claims processing, or a related back-office function
- Exposure to the US logistics/transportation domain is highly preferred
- Prior experience working on Transport Management Systems (TMS) or ERP platforms
- Working knowledge of freight terms, BOL, POD, and carrier agreement structures
- Experience in a BPO or back-office operations environment
Additional Requirements
This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements:
- Laptop or Desktop:
- Operating System: Windows
- Screen Size: 14 Inches
- Screen Resolution: FHD (19201080)
- Processor: I5 or higher
- RAM: Minimum 8GB (Must)
- Type: Windows Laptop
- Software: AnyDesk
- Internet Speed: 100 Mbps or higher
About ARDEM
ARDEM is a leading Business Process Outsourcing and Business Process Automation Service provider. For over twenty years ARDEM has successfully delivered business process outsourcing and business process automation services to our clients in USA and Canada. We are growing rapidly. We are constantly innovating to become a better service provider for our customers. We continuously strive for excellence to become the Best Business Process Outsourcing and Business Process Automation company.
NOTE!
ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs this is fraud. Please disregard and refer to ARDEM's Careers page for all open job positions. We apologize for any inconvenience caused by such acts.
