Data Analyst

Position Overview

As a Data Analyst in the chargeback industry at Chargeback Gurus, you will play a pivotal role in driving data-driven insights, uncovering patterns, and deriving actionable recommendations to optimize chargeback processes for our clients. You will collaborate closely with cross-functional teams, leveraging your analytical skills to enhance decision-making, and improve overall business performance. Critical thinking and problem-solving skills, utilizing statistics are essential for interpreting data.

We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We work hard, but don't take ourselves too seriously – bring your sense of humor. We are currently looking to hire an energetic, highly motivated, can-do attitude individual to join our team.

Key Responsibilities

• Analyze large and complex datasets related to financial transactions, customer behavior, fraud incidents, and payment disputes to identify trends, anomalies, and patterns.
• Monitor and evaluate data for anomalies, unusual patterns, and emerging fraud trends, taking proactive measures to address potential risks.
• Develop and maintain Management Information System (MIS) reports that highlight key performance metrics, trends, and insights for executive leadership and operational teams.
• Create standardized and ad-hoc reports that provide actionable insights to business leaders, guiding strategic initiatives and operational improvements.
• Work with Sales team to provide ROI for the new clients & ensure ROI committed for various business requirements are tracked and presented.
• Collaborate with internal teams, including operations, sales, marketing, client success, and product development, to identify opportunities for process improvements based on data insights.
• Utilize data visualization tools such as Power BI, QuickSight (preferably), PPT or similar platforms to transform complex data into intuitive visual representations.

Job Requirement Qualifications

• Minimum 3+ years of experience, preferably in financial or banking industry, with a track record of delivering impactful insights.
• Proficiency in data manipulation, analysis, and visualization using tools such as SQL, VBA, Python and data visualization applications (e.g., PowerBI, QuickSight).
• Expert level of usage of MS-Excel, MS-PowerPoint and MS-Word.
• Sig Sigma and LEAN certifications would be an added advantage.
• Excellent problem-solving skills with the ability to extract insights from complex and unstructured data is necessary.
• Effective communication skills to convey technical findings to both technical and non-technical audiences are required.
• Detail-oriented mindset with a commitment to data integrity and quality assurance.
• Ability to multitask multiple projects, ensure high quality delivery with self-proofing capabilities.
• Ability and maturity to manage tasks and assignments independently.
• Flexible to work between in UK/US shift timings.
• Natural ability to thrive in a fast-paced, deadline-oriented environment.