D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2)

D365 Finance & Operations (D365FO) – Finance Functional Support (L1/L2)

Company: Mindzer Systems

Location: India (Remote/Hybrid — may require working from our India office when needed)

About Mindzer Systems

Mindzer Systems is a technology consulting firm specializing in Microsoft Dynamics 365 implementations—especially Finance & Operations (D365FO)—and cloud-based business solutions. We foster a supportive environment built on collaboration, ownership, and continuous growth.

Role Overview

We are hiring a D365FO Finance Functional Support Specialist (L1/L2) to support day-to-day operations for D365FO Finance. This is a support-focused role (not a pure implementation role). The ideal candidate has 2+ years supporting D365FO Finance and is familiar with India localization concepts and compliance flows.

Important: Candidates must have proven D365FO Finance support exposure and familiarity with India localization.

Key Responsibilities

• Provide L1/L2 functional support for D365FO Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets, etc.)
• Troubleshoot common issues: posting errors, settlements, workflow issues, rounding differences, master data problems
• Support end users, document fixes, and maintain FAQs / knowledge base
• Coordinate escalation to internal functional/technical teams or Microsoft when required
• Assist with testing and validation for patches, hotfixes, and enhancements
• Support UAT activities during upgrades or rollouts (as needed)

India Localization (Familiarity Required)

Must be familiar with the concepts and flows of:

• GST / RCM
• TDS/TCS
• E-Invoice / E-Way Bill
• Multi-branch taxation basics (as applicable)

(Hands-on implementation depth is not mandatory, but the candidate must understand the processes and be able to support users.)

Requirements

• 3+ years experience in D365FO Finance support or functional role
• Good understanding of finance processes (AP/AR/GL) and troubleshooting mindset
• Familiarity with DMF (import/export) is a plus
• Strong communication skills and documentation ability
• Microsoft certifications are a plus