D365 F&O Retail Functional Consultant

As a D365 F&O Retail Functional Consultant, you will be responsible for implementing large Microsoft 

Dynamics 365 Commerce projects; should be client-focused, team-oriented and with exceptional 

communication skills. We seek a highly motivated individual who can thrive in a dynamic 

environment and is adept at meeting deadlines.

Essential Functions

• Plan, configure and implement D365 Commerce for our clients

• Employ your knowledge of business processes and D365 Commerce to develop solutions

• Create Business process work-though, functional requirements document and functional design

documents for in-scope functionality

• Be the interface between our clients and our development & quality engineering teams –

providing clarification to queries that arise

• Perform user acceptance testing of the functional requirements of the system and business 

processes

• You will participate in the setup and execution of project workflows

• Managing and building client relationship is your foremost responsibility

• You will plan, prioritize, and create project plan

• You will be a team player with strong communication skills and proactively contribute to team 

discussions

Required qualifications:

• Bachelor's in Computer Science or Equivalent

• 7-10 years of experience as Functional Consultant in Dynamics 365 / Dynamics AX in Retail 

module; with at least 3 years of expertise in Dynamics 365 Commerce.

• Must have performed at least Four full lifecycle implementations of D365 Commerce / AX 2012 

Retail implementations.

• Hands on experience in the Retail/Commerce and e-Commerce industry with a sound

understanding of the value flow within ERP systems.

• Good at client interactions, able to set & manage stakeholder expectation

• Ability to manage requirements/scope and risks appropriately.

• Ability to identify risks, issues, find solution and plan/mitigate/resolve them

• Experience of rollouts, deployments, upgrade

• Experience of setting up new stores, store migrations

• Experience of code / fix push to MPOS and CPOS

• Experience of configuration and troubleshooting of POS setup that includes printers, customer 

display, scanners, hardware station

• Good exposure to Finance & SCM domains and Retail industry knowledge

• Ability to build the necessary test artefacts to test the functionality of the modules deployed

• Good presentation and communication skills

• Create end user documentation

• Plan and implement user on-boarding and support post on-boarding hyper care.

• Work with a global team and guide them with issue resolution

Additional Information:

• Knowledge on Azure

• Knowledge on integration with other ERP / business systems

• Knowledge on Project Management

• Knowledge on SQL to write a basic query

• Dynamics 365 Retail/ Commerce certifications