Role Summary
The D365 Admin/Infra Support Engineer will manage D365 environment administration, LCS, Azure, release management, monitoring, access/security support and platform readiness for Dev/Test/UAT/Production environments.
Key Responsibilities
- Administer and monitor D365 F&O/CE environments.
- Manage LCS activities, environment provisioning, package deployments and environment refreshes.
- Support release management, deployment planning, production deployment coordination and rollback readiness.
- Support Azure DevOps pipelines/build coordination where applicable.
- Manage access, security roles, user permissions and license-related support activities.
- Monitor environment health, performance and platform alerts.
- Support database refresh, upgrades, hotfixes and one-version update planning.
- Coordinate with Microsoft/ISV teams where platform-level issues require escalation.
- Maintain runbooks, deployment notes and environment documentation.
Required Skills
- 5+yrs Experience in D365 administration, release management or infrastructure support.
- Hands-on knowledge of LCS and Azure.
- Experience with Dev/Test/UAT/Prod environment management.
- Azure DevOps pipeline/build/release knowledge.
- Understanding of deployments, DB refreshes, security roles, monitoring and upgrades.
Experience with incident/change/release management processes.
