D2C Logistics Manager

Company Description

Dr Veda is dedicated to making natural wellness accessible, simple, and effective. Our mission is to support individuals on their journey to better health with remedies inspired by nature and rooted in trust. We provide solutions that promote relief, relaxation, and rejuvenation. Guided by care and a passion for well-being, Dr Veda stands as a trusted name in natural health solutions.

Job Overview:

We are looking for an experienced Logistics Manager with a strong background in D2C (Direct-to-Consumer) operations. The ideal candidate should have prior experience working with a brand and be capable of handling end-to-end logistics, including forward logistics, reverse logistics (RTO), and courier management.

Key Responsibilities:

• Manage complete end-to-end logistics operations for D2C orders
• Handle RTO (Return to Origin), reverse logistics, and reduce RTO percentage
• Coordinate with 3PL partners and courier companies for smooth delivery operations
• Monitor order dispatch, tracking, and delivery performance
• Optimize shipping costs and delivery timelines
• Maintain strong relationships with logistics partners
• Analyze logistics data and prepare daily/weekly reports
• Ensure timely resolution of delivery issues, delays, and escalations
• Work closely with warehouse, operations, and customer support teams
• Implement strategies to improve delivery success rate and customer experience