Company: Muun Home | Location: Noida Phase 2 (on-site)
Experience: 1–3 years | Type: Full-time
⚠️ Please Note: This role requires prior experience working with a
D2C brand. If you do not have D2C experience, please do not apply — this will save both your time and ours. Applications without relevant D2C background will not be considered.
About Muun Home: Muun Home is a design-led home brand blending European minimalism with Indian colours, textures, and craftsmanship. Founder-led, with a strong focus on original design and small-batch production.
The Role: We need someone who can turn customer conversations into sales — across WhatsApp, Instagram, website chat, and email — while delivering great post-purchase support. You'll own the full customer journey: pre-sales, conversion, support, and retention.
What You'll Do
-Sales & Pre-Sales Conversion
- Manage all inbound conversations across WhatsApp, Instagram DMs/comments, website live chat, and email, responding quickly and turning interest into completed orders
- Reach out to warm leads — abandoned carts, product questions, DM engagement — with a consultative, low-pressure approach
- Help customers understand product materials, styling, and use cases to build confidence in their purchase
- Recommend complementary or upgraded products where it genuinely benefits the customer, in line with the brand's tone
- Monitor and report conversion rates across chat, DM, and comment channels, and flag where customers are dropping off to the growth team
-Customer Support & Retention
- Resolve order issues — delays, returns, exchanges — with empathy and efficiency
- Keep Muun Home's warm, considered brand voice consistent across every interaction
- Gather and share customer feedback and product insights with the founders and growth team
-Marketplace Support
- Help manage day-to-day activity on Amazon, Tata Cliq Luxury, and other marketplace platforms
- Track ratings, reviews, and customer Q&A, responding directly or escalating where necessary
- Support listing updates, promotional offers, and catalogue accuracy
- Work with the growth/marketplace manager on campaigns and product launches
-Operations Support
- Liaise with warehouse and operations teams on dispatches and any exceptions
- Follow up on delayed or special orders until they're resolved
- Provide extra support during sales periods, promotions, and launches
-Events & In-Person Brand Work
- Help set up and run pop-ups, exhibitions, flea markets, and other brand events
- Lead in-person sales conversations and manage product displays
- Gather customer feedback and insights from face-to-face interactions
- Represent Muun Home warmly and authentically at events
What We're Looking For
- 1–3 years of experience with a D2C premium or luxury brand (mandatory) — with hands-on experience in pre-sales, conversion, or consultative selling through digital channels
- A demonstrated ability to turn conversations (DMs, chats, comments or calls ) into actual purchases
- Strong communication skills, written and spoken, in English
- A natural ability to build rapport and pick up on buying signals
- Self-motivated and organized, able to take full ownership of a query without needing close supervision
- A genuine interest in design, home decor, or lifestyle brands
- Willingness to take on varied responsibilities, including working at on-ground events
Nice to have:
- Experience with Instagram/WhatsApp Business tools, live chat platforms/calls or CRM/helpdesk systems
- Working knowledge of marketplace operations (Amazon Seller Central, Tata Cliq, etc.)
How to Apply
Email your resume + a short intro (include one example of converting a chat into a sale) to [Confidential Information]
Subject: Application – D2C Customer Success & Sales Conversion Associate (Muun Home)
Reminder: Only candidates with direct D2C brand experience will be shortlisted.
