D2C Customer Service & E-Commerce Executive

About the Role

We are looking for a passionate and customer-centric Customer Service & E-Commerce Executive to manage our D2C customer experience and support daily e-commerce operations. The ideal candidate is detail-oriented, organized, and committed to delivering an excellent customer experience.

Key Responsibilities

• Handle customer queries via phone, email, and chat
• Manage product listings, pricing, and inventory across e-commerce platforms
• Handle NDRs (Non-Delivery Reports) and ensure successful order deliveries
• Track daily orders and prepare basic operational reports
• Coordinate with warehouse, logistics, and marketing teams
• Maintain customer records and uphold high service standards

Requirements

• Graduate
• 13 years of experience in customer service or e-commerce operations
• Strong communication and problem-solving skills
• Basic understanding of returns, exchanges, and refund processes
• Familiarity with platforms like Shopify, Amazon, Flipkart, etc.
• Friendly, approachable, and customer-first mindset

If you enjoy working in a fast-paced D2C environment and love helping customers, we'd love to hear from you!

Job Location: Nariman Point Head Office & Sewri Warehouse

Work Mode: On-site role (This is not a Work From Home profile)