India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
D&T Analyst II – Trade, International
Location: Mumbai |
Shift: Regular |
Work Mode: Hybrid
Function: Digital & Technology
Reports to: D&T Manager – Trade International
About General Mills
We make food the world loves—serving consumers in 100+ countries with iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs. With over 155 years of legacy, we continue to innovate and be a force for good.
Our India Center in Mumbai is a global capability hub with 1800+ employees delivering value across technology, supply chain, analytics, and shared services. We foster an inclusive, growth-oriented culture guided by our Work with Heart philosophy.
Role Overview
We are seeking a
D&T Analyst – Trade (International) with strong
functional and technical expertise in Trade Promotion Management (TPM). This role focuses on
implementation, enhancement, and support of TPM solutions (e.g., Xtel) and their integration with enterprise systems such as SAP and GCP.
You will act as a key link between business users, vendors, and technical teams to ensure smooth operations, issue resolution, and continuous improvement of trade systems across international markets.
Key Responsibilities
TPM Solution Support & Enhancement
- Support and enhance TPM tools (e.g., Xtel) across international markets
- Manage end-to-end support for modules such as Funds, CBP, Event Planning, Accruals, Claims, Settlements, and Reporting
- Drive functional design, requirements gathering, testing, and deployment of enhancements
Issue Management & Vendor Coordination
- Own intake, triage, and prioritization of support tickets
- Coordinate with vendors and cross-functional teams to resolve production issues
- Track SLAs, dependencies, and escalate when required
Testing & Validation
- Lead UAT and validate fixes/enhancements against business scenarios
- Ensure solutions meet acceptance criteria before closure
Stakeholder Communication
- Provide timely updates and closure communication to users and stakeholders
- Maintain knowledge base and documentation for recurring issues
Continuous Improvement
- Identify recurring issues and drive root-cause resolution
- Contribute to Agile workstreams (user stories, backlog refinement)
Required Qualifications
- Full-time graduate from an accredited university (mandatory)
- Hands-on experience in TPM/TPO tools (SAP TPM, Kantar Xtel, or similar)
- Strong experience in implementation and/or application support (L2/L3)
- Deep understanding of trade processes: CBP, Funds, Pricing, Claims & Settlements
- Experience with SAP S/4HANA, SAP BW, and integrations (e.g., MuleSoft, MoveIt)
- Strong analytical, problem-solving, and stakeholder management skills
- Experience working in Agile/Scrum environments
Preferred Qualifications
- Experience in international or multi-market TPM implementations/support
- Knowledge of Revenue Growth Management / Trade Optimization
- Familiarity with reporting tools (Power BI, Tableau)
- Basic understanding of Google Cloud Platform (GCP)
- MBA or relevant postgraduate degree
What We're Looking For
- Candidates with hands-on TPM implementation/support experience (not end-user support only)
- Ability to work in a global, cross-functional environment
- Strong ownership mindset with focus on delivery and continuous improvement
Why Join Us
- Work on global platforms and large-scale digital transformation
- Collaborate with international stakeholders
- Be part of a purpose-driven organization that values growth, inclusion, and innovation cesses and CBP fundamentals
Company Overview
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.
