Responsible for the maintenance, monitoring, uptime, availability and operational health of operating systems.
Expertise in Infor WFM (formerly Workbrain) time management systems and processes, time clock equipment, and a basic understanding of SAP ERP, Workday HCM master data and payroll interfaces.
Experience working with Infor WFM/Workbrain is a MUST HAVE
Experience working with UKG/Kronos/Ready desired
Support field and corporate employees with timecard issues.
Work with the payroll support team and payroll processing team to oversee the weekly payroll file imports into Workday and troubleshoot problems which occur in the various import processes.
Support the daily demographic and job change files from Workday into WFM/Workbrain and Kronos/Ready.
Oversee the WFM/Workbrain and Kronos/Ready system import/export process.
Assist with the WFM/Workbrain and Kronos/Ready upgrades and connected data strategy.
Maintain documentation for data import and export processes.
Run ad-hoc reports and queries as reporting needs arise and analyze data for accuracy/consistency.
Coordinate efforts of developers and vendor technical support for new functionality or upgrades.
Assist with the application of patches and service packs as necessary.
Work with technical support to resolve application and server related issues.
Work with other DT members to produce the proper documentation and testing needed for upgrades and audits.
Identify, consider and alert others of down-stream/cross-stream impacts of change
Production support and configuration of Infor Workforce Management (WFM) application.
Design, Build, Test and Deploy WFM/Workbrain and Kronos/Ready Time and Attendance module solutions.
Develop customizations using WFM/Workbrain APIs.
Report Product/Core issues to Vendor/Client and coordinate for solution.
Interaction with management, functional team leads, business analysts, project managers, and other developers, along with internal customers to understand requirements and develop according to business requirements.
Responsible Tier 23 Analyst for managing outages and Incidents involving WFM/Workbrain and Kronos/Ready.
Supports time clock connections to WFM/Workbrain and Kronos/Ready
Coordinates and tests related infrastructure changes.
MINIMUM QUALIFICATIONS
6-8 years of overall experience with 4+ years of relevant experience in Time and Attendance Systems.
Bachelor s/Master s degree or equivalent preferred
Experience working with Infor WFM/Workbrain
Strong problem-solving abilities and attention to detail
Can do, positive attitude and commitment to a team delivery approach
Strong relationship management skills
Excellent stakeholder management skills
Good command of English, both spoken and written.
Good communication skills when dealing with all levels in day-to-day business.
Willingness to be flexible with schedule when needed.
Highly motivated and motivates team members.
Willingness to be a coach or mentor to other team members.
Inquisitive actively follows new technologies on their own.
Engaging/personable.
Influencing skills.
Expert level
Infor WFM
Basic Level
Kronos/Ready/UKG
Advanced Reports
PREFERRED QUALIFICATIONS
WFM/Workbrain (Infor) certification
Experience with Kronos/Ready
Experience with Time Attendance modules
Experience with Scheduling modules/systems
Business knowledge of other technologies/third party software that integrates with Workday and SAP
