D&T Analyst II - Trade, International

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

D&T Analyst II - Trade, International

Mumbai | Hybrid | Regular Shift
Function: Digital & Technology

About General Mills

General Mills is a global food company with 100+ brands across 100+ countries, including Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs. With over 155 years of legacy, we continue to drive innovation and impact through our people, technology, and values.

Our India Center in Mumbai is a key global hub delivering technology, analytics, and business services to support enterprise-wide growth and transformation.

Role Overview

We are hiring a D&T Analyst II - Trade to support Trade Promotion Management (TPM) operations for international markets. This role focuses on user support, issue resolution, vendor coordination, and ensuring seamless functioning of TPM tools like Xtel integrated with enterprise systems (SAP, GCP).

Key Responsibilities (Accountabilities)

• Manage user support intake: log, categorize, prioritize, and route issues/enhancements
• Gather complete issue details for effective troubleshooting and reproducibility
• Coordinate with vendors and cross-functional teams to drive timely resolution
• Track progress, dependencies, SLAs, and escalate when required
• Validate fixes and enhancements through UAT and business scenario testing
• Ensure resolution meets acceptance criteria before closure
• Communicate updates and closures clearly to users and stakeholders
• Maintain knowledge base for recurring issues and solutions
• Identify trends and recurring issues drive root-cause improvements
• Contribute to Agile workstreams (user stories, tasks, enhancements)

Minimum Qualifications

• Bachelor's degree (mandatory)
• Understanding of FMCG trade processes (planning, execution, settlement)
• Experience with TPM/TPO tools (SAP TPM, Kantar Xtel, or similar)
• Strong problem-solving and analytical skills
• Ability to manage multiple tickets/issues simultaneously
• Strong communication skills (written & verbal)
• Experience working in Agile/Scrum environments

Preferred Qualifications

• Master's degree in Business Management
• Experience supporting global/multi-market environments
• Knowledge of system integrations (SAP modules, reporting/analytics tools)
• Exposure to trade planning processes and CBP fundamentals