CX Training Manager (CX TM)

Roles & Responsibilities

• Prime responsibility of Planning & Conducting On Job Training to Kia Dealer Network
• Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
• Deliver OJT training for dealer Sales & Service team members
• Need based training based on Customer Complaints
• Understand gaps & train the dealership
• Soft skill & Refresher training on customer etiquette
• Training need evaluation and planning
• Coordination with Regional Field team for training need and planning
• Generation of periodic & regular reports & circulation to field & network
• Management reports generation, Dealer Score Card
• Monthly Reviews templates/ Reviews, Regional Monthly Reports
• Annual Business Plan, MIS & status generation & reporting
• Any other duties expected from the position & requested by respective manager

Required Skillsets

• Proven experience as a Training delivery and customer experience management
• Preferably worked in automobile domain or with automobile clients.
• Proficient in MS Office
• Problem solver with good communication and interpersonal skills
• Resolve and/or escalate issues within a well-timed routine.
• Project Management
• Good platform skills and participant engagement skills