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CX strategy consulting, A/SA, Consulting

EY
Singapore
4-8 Years
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Job Description

Your Key Responsibilities: 

  • Collaborate with clients to define and develop their CX strategy and objectives.
  • Conduct user research to gather insights into customer needs, behaviors, and pain points.
  • Design and map customer journeys to identify opportunities for improvement and innovation.
  • Facilitate workshops and brainstorming sessions using Design Thinking principles to generate creative solutions.
  • Analyze data and feedback to inform CX strategies and recommendations.
  • Work closely with cross-functional teams to ensure the successful implementation of CX initiatives.
  • Provide mentorship and support to junior team members in their professional development.
  • Stay informed about industry trends and best practices in customer experience and consulting.

Skills and attributes for success:

  • Bachelor's degree in Business, Marketing, Design, or a related field
  • Proven experience in consulting, with a focus on CX strategy, customer journey design, and user research.
  • Strong understanding of Design Thinking methodologies and user-centric innovation processes.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex information.
  • Exceptional communication and interpersonal skills, with the ability to engage stakeholders effectively.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications (e.g., CX certification, Design Thinking certification) are a plus.

More Info

Job Type:
Permanent Job
Industry:
Accounting
Role:
Other Roles
Function:
Others
Employment Type:
Full time

About Company

EY

Job ID: 120644553

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Last Updated: 30-06-2026 04:22:21 AM
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