Job Brief
We are looking for a CX Sales Engineer who will work closely with the sales team to provide technical expertise and demonstrate how a product or service can meet a customer s needs. They bridge the gap between sales and product development.
Key Responsibilities:
- Develop and execute the company s sales strategy, aligning it with our business objectives and revenue targets.
- Establish and maintain strong relationships with key stakeholders, clients, and partners. Cultivate and nurture relationships with key clients and strategic partners thus ensuring customer satisfaction and retention.
- Monitor and analyze market trends, customer needs, and competition to identify opportunities for growth and product development.
- Collaborate with cross-functional teams, including marketing, product development to ensure a seamless customer journey and product improvement.
- Create and implement sales processes, tools, and best practices to enhance the team s effectiveness and efficiency.
- Identify new market opportunities, target customer segments, and define innovative sales approaches to maximize revenue generation.
- Identify opportunities to upsell or cross-sell products/services, driving customer lifetime value and revenue growth.
Qualifications:
- B.Tech or Bachelor s degree in business, Sales, Marketing, and MBA is a plus.
- Proven experience in aB2B SaaS-basedcompany with a minimum of 2 years of experience in sales.
- A deep understanding of the B2B SaaS/Contact Center/CX industry, including knowledge of industry trends, key players, and customer pain points.
- Exceptional communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Results-driven mindset with a focus on achieving and exceeding revenue targets.
- Ability to adapt to a fast-paced, evolving startup environment.
