CX Planning Manager

​​​​​​​Job Description :

• Data analytics for Aftersales and Customer Experience Sections for the region.
• Provide Insights to RCXGM on market trend, Regional performance for CX & AFS KPIs.
• Release weekly reports to Field team on key KPIs.
• Allocation and Tracking Budget utilization for Regional Activities.
• Co-ordinate with General Administration & HO CX for Management approvals.
• Tracking of CX employee travel budget vs expenses.
• Dashboard preparation and Data Management for Region.
• Support Section Head in Business Plan preparation for the Region.
• Co-ordinate with Field team on Business Plan Progression.
• Audit Compilation for region and Analytics.
• Co-ordination with Field team on Dealer Payments & License fees.
• Collation of Action Plan from Stake holders and organize Review sessions.
• Generate Regional & Dealer KDEP performance.
• Co-ordinate with HO Planning section for AFS, CX & CX training on Monthly activities.