About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
- Lead in country engagement for CW1 deployments and lead additional deployments in new countries.
- Supplement existing CW1 knowledge by proactively understanding upcoming features and benefits.
- Share knowledge and proactively upskill offshore support providers with specialist module knowledge.
- Maintain a highly effective support framework for the CW1 portfolio of applications.
- Take an active role in the initial implementations and ongoing upgrades of CW1 deployments within the region.
- Investigate and analyze deviations to agreed support service levels with offshore providers.
- Provide a level of customer service focus and responsiveness to ensure delivery as per service level agreements.
- Identify continuous improvement opportunities for support and business processes to increase operational efficiency. Undertake proactive troubleshooting and root cause analysis implementing preventative measures as appropriate.
- Work closely with the onshore and offshore support and business process improvement teams within Toll IT.
- Develop functional specifications for enhancements / changes
- Safeguard the quality of transition of build into support from the Applications and Deployment COE.
- Work with Local Applications and Deployment team and broader IT team and offshore providers to ensure agreed commitments are delivered and supported.
- Leverage and enhance technical support tools to drive service improvement.
- Review and provide input to support processes and documentation so as to remain appropriate.
- Continuously update knowledge of the application portfolio in order to: o Develop deep understanding of the geographic / country specific configuration of allocated CW1 deployments o Develop deep understanding of CW1 core application (Air & Sea, Customs, Customer Service and Sales) o Develop suitable specialization in CW1 module (e.g. Finance, Warehouse).
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.
