Customer Value Expert

As a Growth/Customer Value Expert, you will act as a strategic partner to our customers owning value being delivered to the customer by aligning business objectives with product capabilities, and ensuring long-term engagement.

You will collaborate closely with CXOs and senior client stakeholders and internally with pre-sales, product, engineering and support teams to drive seamless execution and measurable outcomes.

Key Responsibilities

Client Engagement & Relationship Building

• Deliver Value- Understand client business objectives and align them with our TMS capabilities.
• Relationship- Build and nurture strong relationships with CXOs/ key stakeholders.
• Trusted Advisor- Act as a trusted advisor throughout the engagement lifecycle.

Implementation Project Leadership

• Manage end-to-end implementation projects.
• Drive project governance, scope control, and milestone tracking.
• Ensure delivery within agreed timelines and resources.
• Champion project management best practices.

Data-Driven Customer Success

• Monitor adoption metrics, engagement levels, and KPIs.
• Identify churn risks and proactively recommend improvements.
• Deliver actionable insights that help customers maximize ROI.

Customer Training & Enablement

• Conduct/ drive training sessions and enablement workshops.
• Develop customized onboarding plans and learning paths.
• Accelerate time-to-value through structured adoption programs.

Customer Feedback Loop

• Act as the voice of the customer internally.
• Collaborate with Product to drive enhancements and new feature development.

Role Requirements

• 2-5 years of relevant experience in handling Enterprise Customers
• Strong first-principles thinker with structured problem-solving skills.
• Deep understanding of supply chain principles and warehouse operations.
• Experience in project management and cross-functional collaboration.
• Bachelor's degree in Business, Marketing, Sales, or related field.
• Ability to work independently while managing multiple stakeholders.
• Strong communication and stakeholder management skills.

About Shipsy: Founded in 2015, Shipsy is an AI-first global technology leader transforming the multi-trillion-dollar logistics industry through smart, efficient, and sustainable supply chain solutions. Our platform powers 275+ enterprises across sectors like logistics, retail, manufacturing, and automotive including Heineken, Aramex, Walmart, DHL, Qatar Post, Reliance, and more.

We are proud to be:

• Recognized in the Gartner Magic Quadrant and named Customers Choice in 2024 for Transportation Management Systems
• The highest-rated logistics platform in our category globally
• Backed by Peak XV and A91 Partners, having raised $35M+ to date

Our AI-powered logistics management platform helps enterprises gain real-time visibility, optimize decision-making, and automate logistics operations across first, middle, and last miledriving end-to-end efficiency and unlocking new growth opportunities.

With a footprint across India, the Middle East, Europe, Southeast Asia, and ANZ, we're at the forefront of AI-led disruption in logistics, enabling businesses to launch 10-minute deliveries, build in-house logistics arms, and reduce global last-mile costs at scale.