What you ll get to do
- Responsible for ensuring all aspects of the transition to support process are managed end to end
- Will work with our implementation and support teams to ensure clients are prepared to transition to support
- Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU.
- Responsible for tracking time and associated effort with transition process
- Work with cross-functional internal partners to resolve client issues identified during the hyper-care period
- Leverages strong analytical and problem-solving skills to efficiently resolve incidents
- Provides customers with regular and timely incident updates
- Maintains the highest level of customer satisfaction
- Create and continually refine transition documentation
Skills and experience we value
- Experience in providing Application Support to large scale organizations
- Strong knowledge of the Dayforce Application
- Experience in an implementation or project management role
- Experience in conduct virtual presentation and training
- Superior communication, organizational, and problem-solving skills;
- Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams)
- Bachelors Degree, or equivalent relevant experience
- Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution
- Ability to work flexible hours
- Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications
