SurveySparrow is looking for a self-motivated and driven Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.
Responsibilities
- As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
- Provide immediate acknowledgment and first-level support.
- Diagnose, research, analyze the issues reported by the customers in the product.
- Deliver voice, email, and chat-based technical support
- Tracking and managing all logged tickets
- Willingness to work in night shifts
Requirements
- Past experience with sales and customer service specifically with SAAS solutions will be good to have.
- Strong understanding of REST APIs, HTTP protocols, SDKs, and authentication mechanisms
- Hands-on experience using and debugging REST APIs via browser Developer Tools
- Proven analytical and problem-solving skills with a keen troubleshooting mindset
- Knowledge and a genuine interest in software applications.
- Ability to learn quickly and troubleshoot new technologies and communicate them to others
- Excellent in written and verbal communication
- Excellent problem-solving skills
- Keen to learn new technologies
Shift - 9:00 PM - 6:00 AM
Location: Chennai, Tamil Nadu
