Customer Support- Voice - Bangalore

Description

We are seeking enthusiastic individuals for the position of Customer Support - Voice in Bangalore. This role is ideal for freshers or entry-level candidates who are passionate about providing excellent customer service and are eager to learn.

Responsibilities

• Respond to customer inquiries via voice calls in a timely and professional manner.
• Provide accurate information and solutions to customer issues regarding products and services.
• Document customer interactions and maintain detailed records of customer feedback.
• Collaborate with team members and other departments to resolve customer concerns effectively.
• Maintain a high level of customer satisfaction and strive to exceed customer expectations.

Skills and Qualifications

• Excellent verbal communication skills in English and local languages.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic knowledge of customer service principles and practices.
• Familiarity with CRM software and Microsoft Office Suite is a plus.
• Ability to work flexible hours, including evenings and weekends.
• Email:[Confidential Information]