Customer Support voice 1 to 6yr 5.5 LPA

White Horse Manpower Consultancy P Ltd., established in 2007 under the Company's Act 1956, is a dynamic consulting firm specializing in BPO, KPO, LPO, and ITeS domains. Based in Bangalore, White Horse Manpower has built a reputation as a trusted partner, serving many Fortune 500 clients in the BPO/BPM domain and recently expanding into the technology sector. As a premier talent placement and search firm, their mission is to bridge the gap between talent and opportunities by connecting skilled individuals with top-tier organizations.

This is a full-time, on-site role for a Customer Support Professional located in Bengaluru South. The position involves responding to customer inquiries via voice support, resolving issues to ensure customer satisfaction, and delivering excellent service. Individuals in this role will address customer concerns promptly and professionally, troubleshoot technical problems when necessary, and contribute to improving the overall customer experience through effective communication and resolution skills.

• Proficiency in Customer Support and a strong focus on Customer Satisfaction
• Effective Interpersonal and Communication Skills
• Experience in Technical Support with the ability to resolve technical issues efficiently
• Strong Analytical Skills for problem-solving and decision-making
• Empathy, patience, and a customer-centric approach
• Fluency in English; additional language skills are a plus
• Prior experience in BPO, KPO, or similar domains is preferred
• Minimum of 1 year to 6 years of experience in a customer support role