Customer Support- US Voice

Job Position: Customer Service (US Voice Process)

US Process

Minimum 1 year of experience in International Voice process only.

Location: Bangalore, Hyderabad, Gurugram & Mumbai.

Salary: Upto 6.5 LPA

5 days of working

Both side cab facility(within 40km)

We need to excellent communication for this role

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance

What are we looking for

Adaptable and flexible

Problem-solving skills

Ability to perform under pressure

Agility for quick learning

Results orientation

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

* Your expected interactions are within your own team and direct supervisor

* You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

* The decisions that you make would impact your own work

* You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

* Please note that this role may require you to work in rotational shifts.

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