Customer Support

Role - Customer support, voice process

Experience - 0 to 2 years

Location - Bangalore, Pune, Mumbai, Noida, Kolkata & Gurgaon

Notice period - Immediate to 15 Days

Please find the JD attached below,

Key Responsibilities

• Handle customer calls professionally and efficiently.
• Resolve customer queries, complaints, and requests.
• Provide accurate information about products/services.
• Maintain records of customer interactions in CRM/software.
• Escalate unresolved issues to the concerned department.
• Meet quality standards and productivity targets.
• Follow company communication guidelines and policies.
• Ensure high customer satisfaction on every interaction.

Required Skills

• Excellent verbal communication skills.
• Good listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to work in rotational shifts/night shifts (if applicable).
• Patience and positive attitude while handling customers.
• Fluency in English and regional language(s) preferred.

Eligibility

• Any Graduate / Undergraduate.
• Freshers and experienced candidates can apply.
• Prior BPO or customer service experience is an advantage.