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cyboard school

Customer Support -Team Lead

cyboard school
Gurugram, Gurugram, India
1-3 Years
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Job Description

Role: Team Lead- Customer Support

Reporting To: Principal

Overview

We are hiring a Team Lead – Customer Support with 1 year of proven people management experience. The ideal candidate will oversee a team of support executives, manage daily operations, resolve escalations, and drive performance using CRM tools and Excel-based tracking.

Key Responsibilities

  • Lead, manage, and motivate a team of customer support agents.
  • Utilize CRM and dialer systems to monitor team activity and productivity.
  • Handle escalations and ensure timely resolution.
  • Track daily performance and maintain reports/trackers in Excel.
  • Share regular feedback and coach team members for performance improvement.
  • Ensure adherence to SLAs, quality standards, and KPIs.

Requirements

  • 1 year of people management experience in a support/customer service role.
  • Proficient in CRM and dialer tools.
  • Good communication and escalation handling skills.
  • Ability to provide feedback and drive team performance.
  • Strong knowledge of Excel (trackers, formulas, pivot tables).

Skills: communication,escalation resolution,leadership + management,dialer tools,people management,quality assurance processes,excel,edtech,customer support,crm

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

cyboard school

Job ID: 147873345

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Last Updated: 20-05-2026 05:52:25 PM
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