We are looking for a proactive and customer-focused Customer Support Specialist to join our team. This is a full-time, on-site position based in Vadodara. In this role, you will be responsible for assisting international clients through phone, email, and chat, ensuring timely resolution of customer inquiries and maintaining a high level of customer satisfaction. You will coordinate with internal teams, monitor support requests, document issues, and ensure smooth day-to-day support operations. The ideal candidate is an excellent communicator, organized, solution-oriented, and capable of working efficiently in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Resolve customer issues promptly while maintaining a high level of professionalism.
- Coordinate with technical and internal teams to ensure timely issue resolution.
- Track, document, and manage support tickets until closure.
- Escalate complex issues to the appropriate teams when required.
- Maintain accurate records of customer interactions and follow-ups.
- Ensure customer satisfaction by providing timely updates and effective communication.
- Contribute to improving support processes and operational efficiency.
Qualifications
- Excellent verbal and written English communication skills.
- Strong customer service and interpersonal skills.
- Good analytical and problem-solving abilities.
- Basic technical understanding of websites, software applications, or digital products.
- Ability to multitask and prioritize work effectively.
- Experience in customer support, BPO, IT, or SaaS is preferred but not mandatory.
- Freshers with excellent communication skills are welcome to apply.
Requirements
- Must be willing to work Night Shift (9:00 PM – 6:00 AM IST).
- Must be able to work from the Vadodara office.
- Comfortable interacting with international clients.
- Strong team player with a positive attitude and willingness to learn.
