Customer Support Specialist

Job Description — US Telecom Process (Chat Support)

About Teleperformance: Teleperformance is a global leader in customer experience management and business process outsourcing. Operating in more than 80 countries, Teleperformance supports leading global brands with customer service, technical support, and digital solutions while focusing on delivering excellent customer experiences.

Role Overview: We are hiring candidates for the US Telecom (Chat Process).The role involves assisting customers through chat support, resolving queries, sharing product or service information, and ensuring a smooth and satisfactory customer experience.

Job Role: Customer Support Associate — Chat Process

Process: US Telecom Process (Chat Support)

Location: Jaipur Salary: ■24,000 CTC

Performance Linked Incentive (PLI): Up to ■2,000

Shift: Rotational Shift Weekly Off: 2 Rotational Week Offs

Key Responsibilities:

• Handle customer queries through chat in a professional manner.

• Provide accurate information regarding telecom services and plans.

• Ensure high customer satisfaction by resolving issues effectively.

• Maintain proper documentation of customer interactions.

• Meet quality and productivity targets defined by the process.

Eligibility Criteria:

• Good written communication skills in English.

• Basic computer knowledge and typing skills.

• Ability to work in rotational shifts and rotational week offs.

• Customer-focused attitude with problem-solving ability

Contact: HR Srishti

Number: 8527270320

Email: [Confidential Information]