Customer Support Specialist

Company Description

Technotask Business Solutions Pvt Ltd, established in March 2020, is dedicated to transforming customer experiences with innovative omnichannel solutions that enhance client value and drive business excellence. Headquartered in Bhopal, we have rapidly expanded to 13 centers across India, Egypt, and the UAE, with a global team operating in countries like the UK, USA, KSA, and Colombia. Our expertise spans diverse industries, including FinTech, E-commerce, Health-Tech, and more, serving over 20 global clients across 48 Lines of Business. With a remarkable growth rate of 400% in just two years, we provide comprehensive services, including customer support, logistics, robotic process automation, lead generation, and quality audits, catering to our clients evolving needs.

Role Description

This is a full-time role for a Customer Support Specialist based on-site in Bhopal. The primary responsibilities include delivering exceptional customer support via various communication channels, resolving customer queries and issues efficiently, providing technical support when required, and ensuring customer satisfaction. The Specialist will also analyze customer feedback, maintain records of customer interactions, and collaborate with internal teams to improve service quality.

Qualifications

• Proficiency in Customer Support and a strong understanding of Customer Satisfaction practices
• Exemplary Interpersonal Skills with the ability to build rapport and maintain professional communication
• Experience in providing Technical Support and resolving technical issues
• Strong Analytical Skills to identify customer needs and suggest effective solutions
• Attention to detail, ability to work independently, and excellent problem-solving skills
• Prior experience in customer service roles is advantageous
• Bachelor's degree or equivalent qualification is preferred