Customer Support Specialist - Spanish Language

Job description

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive – Spanish Language. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Responsibilities

• Understanding the products and services provided by the company.

• Supporting the customer through an email ticketing system, social media and phone calls.

• Resolving customer complaints and queries. Providing detailed information to customers.

• Maintaining records of each phone call for future reference.

• Providing the new employees with training sessions for enhancing their skills. • Offering exceptional customer service and satisfaction.

• Following up with customers for any further information.

• Taking feedback from the customers.

• Negotiating the terms and conditions with the customer.

Requirements

• 1+ years of experience working as a Customer Support Executive or a similar position in the Customer Service department.

• Exceptional verbal and written communication skills in both Spanish and English.

• Good problem-solving abilities.

• A customer-oriented individual.

• Ability to meet deadlines and prioritize tasks.

• Excellent negotiation and sales skills.

• Outstanding interpersonal and organizational skills.

• Excellent phone etiquette and active listening abilities.

• A quick learner and exceptional ability to make decisions