Job Title: Customer Support Specialist - Chat & Email (International Non-Voice)
The Opportunity:
Are you a compassionate grammar enthusiast with a knack for solving problems MoreTasks is a stable, rapidly growing outsourcing partner. With over 9 years of success in the industry, we are expanding our 150-strong team to 200 this year!
We are looking for an experienced, customer-centric specialist to handle global accounts (US, UK, EU, AUS, etc.). If you thrive in a fast-paced environment, can flawlessly juggle multiple live chats and email threads, and want to grow with a vibrant company, we want you on our team.
Why you perfectly fit this role:
You are a seasoned customer support professional with 3-5 years of experience serving international customers via non-voice channels, and you genuinely enjoy solving problems for people. You don't get overwhelmed by high ticket volumes; instead, you rely on your stellar typing speed, flawless grammar, and passion to deliver premium chat and email support. You are looking for a vibrant, flat-hierarchy workplace in Gurugram where your performance is rewarded, and you are fully flexible to support global hours.
Quick Facts (Please read before applying):
- Experience: Strictly 3-5 Years in International Non-Voice (Chat & Email) Support
- Location: 100% Work from Office (Sector 53, Gurgaon)
- Shifts: 24/7 Rotational Shifts (Including Night Shifts)
- Compensation: ₹3.5 LPA - ₹6 LPA
Perks & Benefits (Why you'll love being a MoreTasker):
- Expertise and Exposure: Work alongside a bunch of talented and expert professionals under their constant guidance and support, shaping you for the future.
- Relocation Support: Not from Gurugram No worries! We provide an initial 3-day company-sponsored stay to help hired candidates settle in comfortably.
- Free Meals: Enjoy delicious, healthy, and completely free food at the office.
- Easy Commute: We are located just a 1-minute walk from the Sector 54 Chowk Rapid Metro Station.
- Awesome Culture: We operate on a flat, first-name basis (no sirs or ma'ams). We are also proud to be an equal-opportunity employer with a 50% female workforce!
What You'll Be Doing:
- Global Support: Deliver premium real-time assistance to international customers via non-voice channels (specifically live chat and email queues).
- Multitasking: Efficiently handle 3-4 concurrent chats without compromising on quality, grammar, or empathy.
- Problem Solving: Troubleshoot product/technical issues using established SOPs and draft clear, professional email correspondence to escalate complex tickets to Tier 2 teams.
- Documentation: Maintain accurate, real-time records of customer interactions within our CRM ticketing system.
- Quality Assurance: Strictly adhere to SLAs, KPIs, CSAT goals, and average handling time (AHT) metrics for all written communication.
What You Must Have (Required):
- Experience: 3 to 5 years of dedicated experience in an international BPO setup, specifically handling chat and email processes.
- Flawless English: Excellent written communication skills. Absolute command over grammar, punctuation, and professional email etiquette is mandatory.
- Speed & Accuracy: High typing speed (40+ WPM) with minimal errors to maintain chat concurrency.
- Tool-Savvy: Hands-on experience with modern CRM/ticketing platforms (e.g., Kustomer, Zendesk, Salesforce, Freshdesk, Intercom).
- Flexibility: Willingness and ability to work in a dynamic 24/7 rotational shift environment.
Bonus Points If You Have (Preferred):
- Prior experience supporting customers in the Travel Industry.
- Experience interacting specifically with US, UK, or Australian customer bases.
What to Expect in Our Hiring Process:
Our process is designed to be transparent and human. Here is what to expect if your resume is shortlisted:
- Preliminary: A quick test of your English grammar, reading comprehension, and written clarity.
- Process and Culture: A conversation about culture, problem-solving, and your unique spark.
- Technical: A chat with our Customer Experience Specialist about your experience and how you connect with customers through text.
- HR: A final culture-fit sync and commercials discussion with our HR team to ensure we are the perfect match for each other!
It's not just another job; at MoreTasks, we are a family of professionals nurturing and growing together.
