Customer Support Specialist

Company Description

Livmo Health is a growing healthcare support platform in India, devoted to providing personalized, accessible, and compassionate care for families, especially those separated by distance. Serving over 500 customers, Livmo Health offers real-time health updates, emergency coordination, and comprehensive digital assistance. With a robust network of over 300 diagnostic laboratories, 39 homecare centers, and specialists across various fields, including yoga therapy, Ayurveda, ophthalmology, and lifestyle management, the platform ensures seamless caregiving to provide prompt, reliable care. Innovation and empathy guide every aspect of their mission to support families and prioritize well-being.

Role Description

The Customer Support Specialist is responsible for assisting customers by providing timely support and solutions, addressing inquiries, resolving issues, and ensuring customer satisfaction at every touchpoint. Duties include maintaining accurate records, coordinating with internal teams for issue resolution, and delivering exceptional service experiences. This is a contract, on-site role located in Vellore. Your ability to demonstrate professionalism and empathy is crucial to success in this dynamic position.

Qualifications

• Proficiency in Customer Support and a strong commitment to ensuring Customer Satisfaction
• Excellent Interpersonal Skills to communicate effectively and maintain customer relationships
• Knowledge in Technical Support processes and tools is highly desirable
• Strong Analytical Skills for problem-solving and delivering effective solutions
• Ability to work onsite in Vellore, adhering to professionalism and customer-centricity
• Prior experience in customer service or technical support is an advantage
• Effective time management and organizational skills
• Bachelor's degree or equivalent professional experience in a related field is preferred
• Tamil & English Communication skills