Role Description
This is a full-time, on-site role based in Bengaluru for a Customer Support Specialist in the International Voice Process. The role involves serving as a point of contact for customers, handling inquiries, resolving issues, ensuring customer satisfaction, and providing technical support as needed. The candidate will need to effectively leverage their interpersonal and problem-solving skills to provide superior customer service while maintaining high-quality standards.
Qualifications
- Professionally manage inbound and outbound international customer calls.
- Ensure compliance with company policies and procedures during all customer interactions.
- Execute assigned tasks in line with the latest work instructions and process updates.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Achieve daily productivity and quality targets consistently.
- Accurately document all customer interactions in the designated platform.
- Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
- Ensure compliance with data integrity guidelines and the company's information security policies
- Have at least 3 years of prior international call center experience.
- Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage)
- Should have excellent communication skills, active listening skills, good typing and MS office proficiency
- Open to work in US shift (India night shift)
- Open to work from office (all days)
