Job Description
About The Company
Teleperformance is a global leader in providing exceptional customer experience management solutions. With a strong presence across multiple countries, the company specializes in delivering comprehensive customer support services across various industries, including ecommerce, telecommunications, finance, and healthcare. Committed to innovation and excellence, Teleperformance strives to create a positive impact for its clients and customers through cutting-edge technology, trained professionals, and a customer-centric approach. The organization values diversity, inclusion, and continuous development, making it an ideal workplace for individuals seeking growth in the customer service domain.
About The Role
We are seeking a dedicated Customer Support Executive to join our ecommerce voice process team, primarily handling customer inquiries in Marathi and English. This role involves managing customer interactions via calls, resolving queries efficiently, and ensuring a high level of customer satisfaction. The position offers an excellent opportunity for freshers and experienced professionals to develop their skills in a dynamic work environment. As a work-from-home role, it provides flexibility and the convenience of operating remotely, making it suitable for candidates across various locations. The ideal candidate should possess good communication skills in Marathi and basic English, along with a customer-focused attitude and problem-solving abilities.
Qualifications
The ideal candidate should have a minimum educational qualification of undergraduate or graduate level. Freshers and experienced individuals are encouraged to apply. Proficiency in Marathi and basic English speaking skills are essential. Candidates must have a stable internet connection and the necessary system requirements to perform their duties efficiently. Prior experience in customer service is advantageous but not mandatory, as comprehensive training will be provided. The role is suitable for candidates who are proactive, communicative, and eager to deliver excellent customer support.
Responsibilities
The primary responsibilities include handling inbound customer calls related to ecommerce queries, providing prompt and effective solutions, and maintaining adherence to company policies and process guidelines. The role requires active listening to customer concerns, troubleshooting issues, and guiding customers through various processes to ensure their satisfaction. Maintaining accurate records of customer interactions, feedback, and resolutions is crucial. The support executive must also escalate unresolved issues to appropriate departments and follow up to ensure complete resolution. Additionally, maintaining professionalism, patience, and a positive attitude during interactions is key to success in this role.
Benefits
Joining Teleperformance as a Customer Support Executive offers numerous benefits, including a competitive salary package with an 18,000 CTC and an in-hand salary of approximately 14,000. The role provides a work-from-home setup, promoting work-life balance and flexibility. Employees will have access to ongoing training and development programs, opportunities for career growth within the organization, and a supportive work environment. The company also offers performance-based incentives, recognition programs, and health benefits. Additionally, the rotational weekly off ensures adequate rest and rejuvenation, contributing to overall employee well-being.
Equal Opportunity
Teleperformance is an equal opportunity employer. We are committed to fostering an inclusive environment where all employees and applicants are treated with respect and fairness, regardless of race, gender, age, religion, nationality, or disability. We believe diversity enriches our workplace and enhances our ability to serve our clients effectively. All qualified candidates are encouraged to apply and will be considered based on merit and suitability for the role.
