Customer Support Specialist

Job Title: Customer Success Specialist & Implementation Associate

No of Positions: 01

Experience: Fresher to 3 years Office Location: Mumbai (Goregaon Office) or Ahmedabad (no relocation required)

Interview Process: 2 virtual rounds

Travel: Weekly site-to-site visits within India

Shift Timing: 10 AM 7 PM (flexible, 910 hours/day)

Working Days: Monday to Saturday

About our client

Our client is a health tech startup founded by an IIT Bombay alumnus and ex-management consultant. Backed by industry veterans, we are pioneering disruptive solutions in diagnostics, including India's first full-stack material cost management system for mid to large healthcare setups. Our mission is to transform healthcare operations through intelligent, scalable, and impactful technology.

Job Summary:

As a Customer Success & Implementation Associate, you will be responsible for managing client relationships, ensuring successful onboarding and implementation, and driving customer satisfaction and retention. You will also play a key role in project management and support the junior customer success team.

Key Responsibilities:

Own end-to-end client relationships including onboarding, training, and support.

Lead on-site implementation and project management for enterprise clients.

Build and maintain PMO trackers, implementation cadences, and reporting structures.

Collaborate with internal teams to develop customer success strategies and support content.

Communicate effectively with senior stakeholders to understand client needs and drive adoption.

Mentor and oversee junior Customer Success Specialists during implementation projects.

Qualifications & Skills

13 years of experience in customer-facing roles.

Prior experience in project management, PMO, or implementation is a strong advantage.

Technical aptitude: Ability to understand and explain software solutions to non-technical stakeholders.

Strong communication skills: Capable of engaging with clients, technicians, and purchase departments effectively.

Domain Expertise Preference

Familiarity with pathology labs and hospitals operations.

Understanding of diagnostic workflows and pathology technician roles.

Experience interacting with purchase departments and decision-makers in healthcare settings.

Site visits and implementation of diagnostic software across pathology labs.

Installation and configuration of software solutions at client locations.

Provide technical support and training to pathology staff and technicians.

Act as a liaison between software development teams and end users.

Travel & Coverage

Willingness to travel PAN India, including weekly site-to-site visits.

Flexibility to work across multiple cities and healthcare institutions.

Advantageous Traits

Prior experience in software sales or healthcare IT solutions.

Ability to identify and communicate the advantages of diagnostic software to pathology professionals.

Self-driven and adaptable to dynamic field environments.

Why Join Us

Be part of a fast-growing health tech startup backed by industry leaders.

Work directly with senior leadership and make a tangible impact on healthcare delivery.

Gain hands-on experience in enterprise implementations and customer success.

Enjoy a collaborative and dynamic work environment with growth opportunities.

We would love to hear from you.

If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing organization, we encourage you

To apply at [Confidential Information] or Manaswi Jhanwar on +91 6355072632

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