Job Title: Customer Care Executive
Organization: Delhi Public School Nacharam
Experience Required: 1015 Years
Industry: Education (School / Academic Institution)
Job Summary
The Customer Care Executive will be responsible for managing parent and student interactions, addressing queries, and ensuring a high standard of service experience at the school. The role requires strong communication skills, problem-solving abilities, and experience in handling customer relations within the education sector.
Key Responsibilities
1. Parent & Student Support
- Handle parent and student inquiries through phone, email, and in-person interactions.
- Provide accurate information regarding admissions, academics, school policies, and events.
- Address concerns, complaints, and feedback in a professional and timely manner.
2. Relationship Management
- Maintain positive relationships with parents, students, and prospective families.
- Ensure high levels of customer satisfaction and service quality.
- Coordinate with academic and administrative teams to resolve issues efficiently.
3. Admissions & Enquiry Handling
- Support the admissions team by managing inquiries and guiding parents through the admission process.
- Maintain records of enquiries, follow-ups, and conversions.
- Assist in organizing school orientation programs and information sessions.
4. Communication & Coordination
- Act as a single point of contact for parent communication.
- Coordinate with departments such as academics, transport, accounts, and administration.
- Ensure timely updates to parents regarding school announcements, events, and policies.
5. Documentation & Reporting
- Maintain logs of complaints, feedback, and resolutions.
- Prepare periodic reports on customer satisfaction and service improvement areas.
- Ensure proper documentation of parent interactions and follow-ups.
Qualifications
- Bachelor's or Master's degree in Business Administration, Communications, or related field.
- 1015 years of experience in customer service, mandatory in the education industry (schools, colleges, or educational institutions).
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to handle parent relations and customer interactions professionally
- Good organizational and coordination skills
- Proficiency in MS Office and CRM/customer management systems
