Customer Support Software Engineers

Company Introduction

Nibana SolutionsPrivate Limited was founded in April 2011 by seasoned professionals with extensive experience in manufacturing and engineering services. With deep insights into the operational challenges faced by global and Indian enterprises, the team at Nibana Solutions identified a persistent blind spothow software assets, often numbering in the thousands, are being used across multiple locations.

To address this, they built ESEC, an advanced analytics software designed and developed entirely in-house over the past nine years. ESEC was shaped by real-world feedback from senior executives across industries, making it not just a software productbut a solution rooted in actual business needs. www.esec.live

Role: Customer Support Software Engineers

Role Description

We are seekingfull-time customer support software engineers to be based in Chennai office (located in Mahindra World City). The role is to provide technical support, configure ESEC to meet organizational needs, understand customer requirements, troubleshoot issues, and ensure system integration for customers. Additionally, the role involves maintaining system performance and to work closely with technical teams of different customers to optimize software assets.

Qualifications

• Expertise in Product Lifecycle Management systems and business software tools
• Experience in providing Technical Support and resolving technical issues efficiently
• Working knowledge in Computer-Aided Design (CAD) software and related technologies
• Familiarity with cloud-based applications and enterprise technologies
• Good communication and organizational skills both written and verbal are a must
• Bachelor's degree in computer science, Engineering, or a related field

Programming experiencewith C# or Python

Understandingof data dictionaries, lists, and other data structures in C# or Python

Experience

1 to 3+ years experience