Job Description
We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
Handle inbound and outbound calls related to healthcare services.
Service customers seeking support with their monthly healthy benefit package.
This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
Customers will seek help with replacement cards, balance checks, and contact information updates.
Successful associates can distinguish varying levels of customer complexity & communicate effectively.
Ensure compliance with HIPAA and other healthcare regulations.
Resolve customer queries efficiently while maintaining professionalism.
Maintain records of patient interactions and escalate complex cases when needed.
Required Skills:
Strong verbal and written communication skills.
Ability to handle customer inquiries with empathy and professionalism.
Basic knowledge of healthcare processes and medical terminologies (preferred).
Problem-solving and multitasking abilities.
Cognitive and Behavioral Assessment: Traitify Medium or High
Language Proficiency: Emmersion B1 CEFR score
Typing Test: 25 WPM at 95% accuracy
Familiarity with CRM software or call center tools (a plus).
Educational Qualification:
Bachelor's degree in any field.
