Job Title: Customer Service & Sales Executive
Location: Bangalore (Work from Office)
Employment Type: Full-time
Work Schedule: 6 days/week (Weekend working, 1 weekday off)
Experience Required:Minimum 2 years (mandatory)
Languages Required:Kannada, English, Hindi & Telugu Fluent speaking is mandatory
About the Role
We are looking for a Customer Service & Sales Executive who can confidently handle customer interactions, convert enquiries into bookings, and represent the brand with professionalism and clarity. This role requires someone who is sales-driven, customer-focused, and excellent at verbal and written communication in English.
You will be the first point of contact for customers, responsible for explaining services, closing sales, handling follow-ups, and ensuring a smooth customer experience.
Key Responsibilities
Customer Handling
- Attend inbound and outbound calls, WhatsApp, and email enquiries
- Clearly explain services, packages, pricing, and policies to customers
- Handle customer queries, objections, and follow-ups professionally
- Maintain high-quality communication across all customer touchpoints
Sales & Conversions
- Convert enquiries into confirmed bookings
- Achieve daily, weekly, and monthly sales targets
- Upsell services and packages based on customer needs
- Follow up with warm leads and pending customers
Coordination & Reporting
- Coordinate with operations team for scheduling and confirmations
- Update customer details, booking status, and notes accurately
- Maintain proper records of leads, conversions, and customer feedback
Mandatory Requirements (Non-Negotiable)
- Minimum 2 years of experience in sales or customer service
- Fluent speaking ability in Kannada, English, Hindi, and Telugu
- Excellent spoken and written English (emails, WhatsApp, CRM notes)
- Strong sales mindset with confidence in closing deals
- Ability to handle multiple customers and pressure situations
- Willing to work from office with weekend working
- One weekday off (fixed or rotational as per business requirement)
Skills We're Looking For
- Excellent communication and interpersonal skills
- Persuasive and confident sales approach
- Active listening and problem-solving ability
- Professional phone etiquette
- Organized, disciplined, and detail-oriented
- Comfortable using basic systems, WhatsApp, and email
