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Customer Support - Sales & Marketing

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Job Description

Job Description

Position: Sales & Marketing Support Executive

Company: Goodrich Gasket

Experience: 13 years

CTC: 2.5 3.0 Lakhs per annum

Location: Chennai, Vepery.

About the Role

We are looking for a proactive and detail-oriented Sales & Marketing Support Executive to assist our sales and marketing teams in driving business growth. The role involves customer coordination, sales documentation, follow-ups, and basic marketing support, especially in an industrial / manufacturing environment.

Key Responsibilities

Sales Support

  • Assist the sales team with quotations, order processing, and follow-ups
  • Coordinate with customers for enquiries, order status, and dispatch details
  • Maintain customer data, sales records, and CRM reports
  • Support in preparing sales presentations and product information
  • Follow up with existing customers for repeat orders and feedback

Marketing Support

  • Support basic marketing activities such as emailers, brochures, and social media coordination
  • Assist in lead management and follow-up from marketing campaigns
  • Coordinate with vendors for marketing materials and exhibitions (if any)
  • Collect market and competitor information and share insights with the team

Internal Coordination

  • Coordinate with production, stores, and dispatch teams for order execution
  • Ensure timely communication between sales, accounts, and operations
  • Maintain proper documentation related to sales and marketing activities

Required Skills & Qualifications

  • Graduate in any discipline (DME, BE, MBA in Marketing is a plus but not mandatory)
  • 13 years of experience in sales support / marketing support / customer coordination
  • Good communication skills (Hindi, English & local language preferred)
  • Basic knowledge of MS Excel, Word, and email communication
  • Ability to follow up systematically and manage multiple tasks
  • Experience in manufacturing / industrial products is an added advantage

What We're Looking For

  • A positive attitude and willingness to learn
  • Strong coordination and follow-up skills
  • Attention to detail and process orientation
  • Team player who can support sales growth

Compensation

  • CTC: 2.5 3.0 LPA (based on experience and skills)

More Info

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Job ID: 137392987