Job Description
We are actively hiring for the role of
BPO Associate / Senior CCE / Customer Experience/ Claims Specialist/ Customer support Representative.
Position Details
- Work Schedule: 5 days a week
- Required Skills: Excellent communication skills and atleast 2 years experience in International voice process
- Freshers/Graduates with good communication skills can apply
- No Graveyard Shifts
- Process: International
- Incentives: No targets, attractive performance-based incentives
Job Responsibilities
- Engage directly with customers via telephone
- Respond promptly and professionally to customer inquiries
- Resolve customer complaints and ensure a positive experience
- Collect and evaluate all relevant information to manage customer concerns
- Document inquiries, feedback, and complaints
- Keep track of actions taken to address customer needs
- Collaborate with internal teams to deliver seamless service
- Follow up on customer interactions to ensure complete satisfaction
If you're interested and meet the criteria, feel free to reach out or drop your cvs at [Confidential Information]
This job is provided by Shine.com
