We're Hiring: Customer Support Representative (Japanese-speaking)!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for Customer Support Representative (Japanese-speaking) to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Customer Support Representative (Japanese-speaking)
Work Arrangement: Work from Home
Location: India - Bangalore
Schedule: Mid/Night shift
Job description:
Key Responsibilities
- Handle inbound Japanese customer support calls confidently.
- Resolve Level 1 inquiries using clear processes.
- Log and update tickets accurately in HubSpot.
- Escalate complex issues to internal experts.
- Follow call handling and documentation standards.
- Perform ticket clean-up during downtime.
- Improve FAQs, scripts, and support resources.
Qualification and requirements:
- Fluent Japanese, spoken and written.
- Professional phone-based customer service experience.
- Clear, confident, and engaging communication skills.
- Strong listening and problem-solving abilities.
- Comfortable using ticketing systems like HubSpot.
- Adaptable in fast-paced, evolving environments.
- Reliable, self-directed, and process-oriented mindset.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
