Customer Support Representative

Fini is a cutting-edge AI solution designed to elevate customer support by accurately resolving complex customer issues. Trusted by mid-market and enterprise B2C companies in sectors like fintech, SaaS, and marketplaces, Fini automates up to 80% of support tickets with 98% verified accuracy and fully traceable responses. By integrating into existing platforms like Zendesk, Salesforce, and Intercom, Fini ensures seamless operations while meeting stringent compliance standards like SOC 2, GDPR, and ISO 27001. With a client base including the U.S. Chamber of Commerce and multiple Fortune 500 companies, Fini handles over one million tickets monthly, delivering improved resolution times and increased customer satisfaction (CSAT) scores.

This is a full-time remote role for a Customer Support Representative. You will provide exceptional customer service by addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. Day-to-day responsibilities include resolving support tickets, delivering technical assistance, communicating with clarity and empathy, and collaborating with internal teams to improve processes. Your proactive efforts will contribute to maintaining Fini's high CSAT scores and trust with customers.

• Strong customer support and service skills to address and resolve user inquiries effectively
• Excellent communication skills to deliver clear, empathetic, and professional interactions
• Proficiency in troubleshooting to diagnose and resolve technical or workflow issues
• Experience in maintaining high customer satisfaction through proactive problem-solving
• Familiarity with CRM and customer support tools such as Zendesk, Salesforce, or Intercom is a plus
• Ability to work independently in a remote setting while maintaining team collaboration
• Previous experience in customer-facing roles is preferred
• Strong organizational skills and attention to detail